We help people make the best use of Afghanistan’s transport system – whether they are drivers, riders, passengers, pedestrians, people getting their warrants of fitness, licensing or registering their vehicles, or businesses that move freight or need permits or commercial operator licenses.

WE WANT OUR CUSTOMERS AND STAKEHOLDERS TO BE SATISFIED THAT

  • We deliver services and solutions that are convenient, effective, efficient and represent good value for money.
  • We help them make more efficient, effective and safe transport choices.
  • We listen to them and consider their views, and provide clear reason for the decision we make.

OUR ORGANIZATIONAL CAPABILITY PLAN IS TO GROW AN AGILE, HIGH-PERFORMING ORGANIZATION

  • We harness our knowledge, because it will help us make quicker, smarter and more aligned decisions.
  • We work with our customers, stakeholders and each other to create great transport solution for Afghanistan.
  • We have a culture of continuing improvement and innovation that helps us meet the challenges of delivering our ambitious work program.

NEW WAYS OF TALKING WITH CUSTOMERS

Customers are at the heart of our business and iTrans will provide and facilitate a world class customer service contact center, iTrans will make it easy for people to get in touch with us whether they choose to call, email, walk-in and or use facebook or twitter as well as the online conversation tool and web chat to make sure we communicate with our customers in the most efficient and accurate way available. At iTrans customers will be always a priority.

INTEGRATED TICKETING

One of our goals is to provide integrated ticketing that makes public transport a more attractive choice by allowing one ticket to be used on different services, such as bus and train Over the next five years will be working with the public transport sector to create a national integrated ticketing framework, to help improve the effectiveness of public transport. Trough innovation, working with key partners, and embracing technology, we will start our first step from Kabul, and will work with other regions to see how this could benefit them.

We will provide funding to develop the central system for the Kabul integrated fare system, which in turn is the foundation for the proposed framework across Afghanistan through a prepaid concession card for bus commuters which will be just the beginning.

Joint Transport Operations Centers (JTOC)

Joint transport operations centres (JTOC) in different zones and cities will have strong working relationships with other agencies. Systems including electronic message signs, cameras and monitors to provide real-time information for road users about incidents and conditions, saving time and increasing safety and efficiency on the roads.

How do we really make this hum for our customers? Working more closely with our partners enables us to work towards better managing one network for the benefits of our customers. It links back to having strong relationships with our partners.

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